With regards to my earlier post on Listening to Twitter, I actually found two more things that I think are interesting to share.

ComCast

I referred to the interesting article in the New York Times regarding how Comcast is embracing Twitter as an additional channel for communication with and support of their customers. Take a look at this Twitter User: Comcastcares. This show the interactions that they are having and the responses from the Twitter users that this users interacts with. I think we can all learn from just observing the threads of the discussion this user/comcast is having.

Setting up a simple monitor for twitter

I overlooked this option myself, so figured others would suffer from the same problem. If you do a search on Twitter then in the top right there is an orange RSS icon  with “Feed for this query”. This is of course a very simple way to get automatic updates on the things you want to monitor on Twitter pushed to your desktop in an RSS Reader.

Ok, thanks for the feedback on yesterdays post: recommending four books might be a bit too much for most of you. And, yes I am able to give a suggested order of reading: 1. The Groundswell, 2. Purple Cow, 3. Naked Conversations and finally 4. The Cluetrain Manifesto.

If you read them : let me knwo what you think!